FAQs
Useful Information
Do you offer gluten free items?
We do not currently have an option to change any of our non-gluten free items gluten free. But we do have two items that are naturally made without wheat flour, our coconut macaroons and italian almond cookies.
Can I buy individual pieces of desserts rather than a whole?
We sell cookies by the gram, so for those, yes you can! But for goods such as pies, cakes, and bars, that is not possible at this time. The ingredients, cost and time involved in making a whole one, just to sell one piece, is not economically viable and results in a food waste, which we are working hard to avoid. We thank you for your understanding!
What is the cancellation and refund policy?
Orders will not be added until payment is received.
Due to the amount of time and money that goes into the buying and preparation of ingredients, we cannot offer full refunds at all times. So before you place an order, please carefully go over our refund and cancellation policy and feel free to ask any questions!
For orders placed 9 days or more in advance of the delivery date, once payment is received, our customers have 48 hours to cancel and receive a 100% refund. If you decide to cancel 48 hours or more after payment is received, as long as the delivery date is over 7 days away, a 50% refund will be given. If canceled 7 days or less before the delivery date, no refund will be given.
For orders placed and payment received 7 days or less before the delivery date, if you decide to cancel within 3 hours of the payment being made, you will be given a 50% refund. After 3 hours, no refund is possible.
We do not give store credit.
We thank you so much for your understanding!
What if there is something wrong with my order?
As diligent as we try to be, we will make mistakes. Sometimes there are delivery issues or things don't go right. If for any reason the order was unsatisfactory or did not arrive as expected, kindly let us know.
Please contact us with your name, address, phone number, order details, photos of the issue and detailed explanation of the issue. We will review the issue and respond promptly.
Are there eggless options?
Our eggless options are as follows:
Pies:
For the Apple and Raspberry pies we use egg whites as a browning agent on top, but we can use milk instead if needed.
Apple Crumble Pie does not have egg.
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Cobbler:
Blueberry Cobbler
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Cookies:
Gingerbread Cookies (the decoration can be eggless if requested)
Linzer Cookies
Lime Cookies
Spritz Cookies (if requested)
Almond Crescents
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